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Joe Kilbride helps executives, managers and teams
achieve sustainable improvements in business results by developing
strategy, identifying the vital few priorities, solving the most difficult
problems, and improving critical business processes. He does this by
providing consulting and/or customized workshops to meet each
client’s unique needs. Consulting, interactive workshops, or speeches
can be provided in any of the following areas of expertise.
Specialties include:
- Strategy
Options – Write Your Own Story
- Skeumorphs
– The Barriers No One Sees, the Questions No One Asks
- Organizational
Check-ups – Diagnosing Your
Organization’s Fitness for Purpose
- Champions for
Performance Excellence – Training for Examiners in Using the
Baldrige Criteria for Performance Excellence to
Assess and Improve Organizational Performance
- Strategy
Maps – Tell the Story, Focus the Effort, and
Monitor the Progress
- Strategic
Scorecards – Translating Vision Into Action
- The 80/20 Rule
– Focus and Leverage to Optimize Your Efforts
- Competing
Through Customer Value – The Secret is that Customer
Satisfaction Doesn't Matter
- The One
Thing – How Will You Compete?
- Customer Focus
– Understanding Your Team’s Value Chain, Customer
Requirements, and Key Opportunities for Improvement
- Cascading... Focusing Everyone
and Everything On What Matters
- Data
Difficulties – The Why, What and How of Measurement
- The
Fractal Organization – Linking Teams, Aligning Performance,
Driving Improvement
- Improvement
Guaranteed – Results
Achieved or It’s Free
- Six
Sigma – Strategy and Methods for Systematic
Continuous Improvement
- Thinking Tools
– What Every Manager Should Know About Solving Problems
- Stop-Start-Streamline – Making Small
Improvements NOW to Enable Big Improvements Later
- The 7 Things I
Know for Certain – Fundamental Principles for Improvement
- Process
Methods – to Define, Analyze, Design, Implement,
Evaluate
- Designing Work
– Principles Derived from Best Practices
- Making Ideas… Methods for Generating
Creative Options
- Root Cause
Analysis – Methods for Problem Analysis
- Risk – Managing
Uncertainty
- Management By
Fact – Methods for Converting Data into Knowledge
- An
Ounce of Prevention – How to Implement a “Fix Before
Fail” Strategy in Your Organization
- Complaint
Management – An Organizational Approach to Assure and
Improve Service Delivery
- Which
One? – Methods for Making Decisions and
Clarifying Priorities
- LISTENing Skills– Better
Discussions through Linking, Inviting, Summarizing, Testing,
Exploring, and Nudging
- Meeting
Methods – Why good meetings are RARE and what to
do about it.
- Working
Together – Practices for Effective Teamwork
- Making
Change – The Stakeholder Management Process
- Dilemmas
– Why Managing Is Messy
- Goals,
Targets, Objectives – Going Beyond SMART
- “Bucket
of Water” Consulting – Methods for Clarifying Requests
and Managing Scope When You Are Asked to “Boil the Ocean”
- Reframing – When Nothing
Else Works… Methods for Addressing Unsolvable Problems
- Rapid Training
Deployment – Reusable Learning Objects for Almost
Instantaneous Training Design and Development
- “We
Don’t Have Time to Improve” – Wrapping the
Improvement Intervention in a Training Artifact
- Basketball and
Business – Similarities in the Options Available for
Competing Successfully
Many of Joe's
consulting interventions and workshop can be rapidly developed and/or
customized to meet client needs because they are derived from Kilbride's encyclopedic resource of consulting and
improvement methods, Tools for Managers and Teams.
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